TATA Consultancy Services (TCS) Hiring: Chat/Email Support Job 2023

Job Title: TCS Chat/Email Support Associate

About TCS:

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. Joining TCS means being part of a diverse and dynamic team that values innovation, collaboration, and continuous learning.

Position Overview:

As a Chat/Email Support Associate at TCS, you will be a key player in delivering exceptional customer service through digital channels.

This role involves engaging with customers via chat and email to address their queries, provide solutions, and ensure a positive customer experience.

You will collaborate with cross-functional teams to meet service-level agreements and contribute to the overall success of TCS’s customer support operations.

Key Responsibilities:

Digital Customer Engagement:

1. Respond to customer inquiries and resolve issues efficiently through chat and email platforms.
2. Provide accurate information, product details, and technical assistance as needed.

Problem Resolution:

1. Analyze customer issues and determine the best course of action to resolve problems.
2. Escalate complex issues to appropriate teams and follow up to ensure timely resolution.

Product Knowledge:

1. Develop a deep understanding of TCS’s products, services, and solutions.
2. Stay updated on product enhancements and new features to provide informed support.

Quality Assurance:

1. Maintain high-quality standards in customer interactions, adhering to established guidelines and protocols.
2. Conduct self-assessments and participate in quality assurance programs.

Cross-Functional Collaboration:

1. Collaborate with technical support, sales, and other teams to address customer needs holistically.
2. Provide feedback to enhance product usability and customer satisfaction.

Documentation:

1. Document customer interactions, issues, and resolutions accurately for record-keeping and knowledge sharing.
2. Contribute to the development of knowledge base articles for common issues.

Adaptability:

1. Adapt to evolving customer needs, industry trends, and TCS’s product/service offerings.
2. Proactively identify areas for process improvement and efficiency.

Customer Satisfaction:

1. Focus on exceeding customer expectations by delivering personalized and empathetic support.
2. Solicit customer feedback and use it to drive continuous improvement in service delivery.

Qualifications and Requirements:

1. Bachelor’s degree in a relevant field or equivalent work experience.
2. Excellent written communication skills with a keen eye for detail.
3. Customer-centric mindset with a passion for delivering exceptional service.
4. Strong problem-solving and analytical skills.
5. Ability to multitask and thrive in a fast-paced environment.
6. Familiarity with digital communication tools and customer relationship management (CRM) systems.

Why TCS:

Joining TCS means being part of a global team that values diversity, innovation, and continuous learning. As a Chat/Email Support Associate, you will have the opportunity to work with cutting-edge technologies, collaborate with industry experts, and contribute to the success of TCS’s customer support initiatives.

How to Apply:

To apply for the Chat/Email Support Associate position at TCS, please visit our official careers page and submit your resume along with a cover letter highlighting your relevant skills and experiences. We look forward to welcoming talented individuals who are passionate about delivering exceptional customer service in the digital landscape.

Apply Here